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Terms of Service

Table of Contents

Introduction

Welcome to GrifflePop Analytics. We value your trust and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

By using our website (www.grifflepop.com), contacting us, or using our services, you agree to this policy.

Who We Are

GrifflePop Analytics is a data consultancy business that provides business intelligence (BI) consulting, Power BI dashboard design, coaching, and analytics services.

📧 Contact Email: info@grifflepop.com

🌍 Website: www.grifflepop.com

Information We Collect

We collect only what we need to deliver our services and improve your experience. This may include:

  • Contact Information: name, email address, and any details you provide via our contact form or email.
  • Service Information: details you share about your business, project requirements, or data environment (only when relevant).
  • Technical Data: basic website analytics (such as IP address, browser type, and visit duration) collected through cookies or analytics tools.

We do not collect sensitive personal information (e.g., financial data, medical records, etc.) unless explicitly required for a service you request.

Using Our Website

You’re welcome to browse our site freely. You agree not to use this website for any unlawful, harmful, or disruptive purposes – such as trying to access restricted areas, upload malicious code, or misuse our contact forms.

All content on this website (text, graphics, logos, images) is owned by GrifflePop Analytics and protected by copyright. You may not reproduce or redistribute any part of it without prior written consent.

Service Engagement

When you engage GrifflePop Analytics for consultancy, dashboard development, coaching, or any other service:

  • We’ll provide a clear proposal, quotation, or agreement outlining the scope of work, timeline, and costs.
  • Once agreed, the work will begin according to the terms in that specific agreement.
  • You’ll be responsible for providing accurate information and timely feedback needed to complete the project.
  • We aim to deliver high-quality, professional results tailored to your needs.

Payments & Fees

Unless otherwise stated in your proposal or invoice:

  • Payment terms will be agreed in writing before work begins.
  • Some projects may require an upfront deposit.
  • Late payments may result in paused work until cleared.
  • Prices are quoted in GBP (or equivalent currency) unless agreed otherwise.

 

Any third-party costs (e.g., software licenses, subscriptions, hosting fees) will be discussed and approved before purchase.

Cancellations & Refunds

We understand that plans can change.

  • If you wish to cancel a project, please notify us in writing as soon as possible.
  • Any completed work or time already spent will be billed up to the cancellation date.
  • Refunds, if applicable, will be handled on a case-by-case basis according to the nature of the service provided.

Coaching & Mentoring Sessions

For coaching and mentoring:

  • Sessions are delivered online unless agreed otherwise.
  • If you need to reschedule, please give at least 24 hours’ notice.
  • Missed sessions without notice may still be charged.
  • All learning materials remain the intellectual property of GrifflePop Analytics unless stated otherwise.

Confidentiality

We treat all information shared with us in confidence.

Any data, documents, or business information provided by you will be used solely for the purpose of delivering our agreed services and will not be shared with third parties without your permission (unless required by law).

Liability

While GrifflePop Analytics takes every reasonable step to ensure accuracy and reliability, all analysis, recommendations, and dashboards we provide are based on the data and information supplied by the client.

We make no guarantees that insights or forecasts will produce specific business results or financial outcomes.

All decisions made based on our reports, dashboards, or consultations are the sole responsibility of the client.

Clients are encouraged to conduct their own due diligence before taking any business, financial, or strategic actions based on information provided through our services.

GrifflePop Analytics shall not be held liable for:

  • Any indirect, consequential, or incidental loss or damage
  • Business interruption or loss of profits
  • Errors, omissions, or delays caused by incomplete or inaccurate data provided by the client

 

Nothing in these terms limits liability for death, personal injury, or fraud where such exclusion is not permitted by law.

Third-Party Tools & Links

Our website or services may include links to third-party tools (e.g., Power BI, Microsoft 365, Stripe, or scheduling platforms). These are provided for your convenience — we are not responsible for their content, terms, or privacy practices.

Data Protection

We handle personal data according to our Privacy Policy By working with us, you agree to our collection and use of data as described there.

Intellectual Property

All deliverables created by GrifflePop Analytics (dashboards, templates, reports, training materials, etc.) remain our intellectual property until full payment is received. Once paid, you receive a license to use them for your business or personal use.

Governing Law

These terms are governed by the laws of England and Wales, although we operate globally. Any disputes will be handled under fair and reasonable mediation before formal legal action.

Updates to These Terms

We may update these Terms of Service from time to time to reflect changes in how we operate or to comply with legal requirements. The updated version will always be published on this page with the “Last updated” date shown above.

Contact Us

If you have any questions about this policy or how your data is handled, please reach out:

📧 Email: support@grifflepop.com